Terms of Service & Privacy Policy
ONLINE ORDER TERMS OF SERVICE (DIRECT ORDERS ONLY)
Effective Date: April 1, 2026
Kiel’s Haus – www.kielspizza.com
707 W Park Avenue, Kiel, WI 53042
1. Acceptance of Terms
By placing an order through www.kielspizza.com, you agree to these Terms. These terms apply only to direct orders placed through our website and do not apply to third-party platforms.
2. Order Acceptance & Right to Refuse
All orders are subject to review and acceptance.
We reserve the right to refuse, cancel, or limit any order at our sole discretion, including suspected fraud, abuse, or pricing errors.
We may require verification (phone call, ID, or payment confirmation) before fulfilling an order.
3. Pricing, Fees & Payment
Prices are in USD and subject to Wisconsin sales tax.
A card processing fee may apply.
Payment is required in full at checkout.
If a pricing or system error occurs, we reserve the right to cancel the order or adjust pricing prior to fulfillment.
Unauthorized chargebacks will be disputed with full order records, IP data, and transaction logs.
4. Order Accuracy & Customer Responsibility
You are fully responsible for verifying:
Items selected
Modifications
Pickup/delivery method
Address and contact details
Once submitted, orders cannot be modified or canceled after preparation begins.
Kiel’s Haus is not responsible for user input errors.
5. Pickup Orders (Strict Policy)
Pickup times are estimates only, not guarantees.
Orders must be picked up promptly.
We are not responsible for food quality if pickup is delayed.
Failure to pick up an order does not qualify for refund or remake.
6. Delivery Orders (Strict Policy)
Delivery is offered within limited zones and hours.
Delivery times are estimates only and may vary due to demand, traffic, or weather.
You must be available to receive the order.
If delivery cannot be completed due to incorrect address, no answer, or inaccessibility:
The order is considered fulfilled
No refund or remake will be issued
Risk transfers to the customer upon delivery completion.
7. No Refund Policy / Issue Resolution
All sales are final due to the perishable nature of food.
Issues must be reported immediately upon receipt of the order.
Approved resolutions (if any) are at our sole discretion and may include store credit only.
We do not provide refunds for:
Taste preference
Late pickup
Customer ordering errors
Delays outside our control
8. Fraud, Abuse & Chargebacks
We actively monitor for fraudulent or abusive ordering behavior.
Accounts, phone numbers, IP addresses, or payment methods may be blocked.
Fraudulent disputes or chargebacks will be challenged with full documentation.
We reserve the right to pursue recovery of funds and associated fees.
9. Food Safety & Allergies
Food is prepared in shared kitchen space. Cross-contact may occur.
We do not guarantee allergen-free items.
Customers with allergies assume full risk when ordering.
10. Promotions & Offers
Promotions are valid only under stated conditions (e.g., pickup only, direct orders only).
Offers cannot be combined unless explicitly stated.
We reserve the right to modify or cancel promotions at any time.
11. Account & Website Use
You agree not to misuse the website, attempt unauthorized access, or interfere with operations.
We may restrict or terminate access at any time.
12. Limitation of Liability
To the maximum extent permitted by law, Kiel’s Haus is not liable for:
Indirect or consequential damages
Delivery delays
System outages or website errors
Third-party payment processing issues
Our total liability is limited to the amount paid for the order.
13. Governing Law
These Terms are governed by the laws of the State of Wisconsin.
14. Contact
Kiel’s Haus
707 W Park Avenue
Kiel, WI 53042
Phone: 920-286-6055
www.kielspizza.com
PRIVACY POLICY (DIRECT ONLINE ORDERS)
Effective Date: April 1, 2026
Kiel’s Haus – www.kielspizza.com
1. Information We Collect
When you place a direct order, we collect:
Name
Phone number
Address
Order details
Device/IP data (for fraud prevention)
Payment details are processed securely by third-party providers.
2. How We Use Information
We use your data to:
Process and fulfill orders
Confirm and communicate order status
Prevent fraud and abuse
Improve operations and user experience
Send promotions (only if you opt in)
3. Fraud Prevention & Data Use
We may use collected data (including IP address and order history) to:
Detect suspicious activity
Prevent fraudulent transactions
Support dispute or chargeback cases
4. Sharing of Information
We do not sell your data.
We only share data when necessary with:
Payment processors
Delivery personnel
POS and website providers
5. Data Retention
We retain order and transaction data as needed for:
Business operations
Legal compliance
Fraud prevention
6. Cookies & Tracking
We may use cookies and similar technologies to improve performance and track usage.
You can disable cookies in your browser settings.
7. Data Security
We implement reasonable safeguards, but no system is fully secure. Use the site at your own risk.
8. Your Rights
You may request access, correction, or deletion of your personal data by contacting us.
9. Children’s Privacy
We do not knowingly collect data from children under 13.
10. Policy Updates
We may update this policy at any time. Continued use of the site constitutes acceptance.
11. Contact
Kiel’s Haus
707 W Park Avenue
Kiel, WI 53042
Phone: 920-286-6055
www.kielspizza.com
